Terms and Conditions

Return Policy

We can only accept non faulty items returned to us within reasonable time and in resalable condition. All items must be returned to us before a refund or replacement is issued. Please inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and packaging and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

We can only accept items returned to us within reasonable time from the date your order was purchased. All items must be returned to us before a refund or replacement is issued. To ensure no loss or damage in the mail, all returns must be sent registered with tracking and tracking code must be quoted via email.

Faults and Errors

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please submit a a request via our contact page quoting your name and order number. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please submit a request via our contact page quoting your name and order number. We will then advise on how to proceed. You have 7 days from receipt of the incorrect item to return it to us.

ACL

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Special Conditions

We will not accept any responsibility for any variation in shade, material or composition shown within our website. Canceled orders are only permitted with prior authorization of phoneacc.com.au. We have the right to refuse to accept a canceled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason.

Website colors should be used as a guide only.